Privacy Policy – 33d Pakistan Online Gaming Platform

1 About This Policy

This Privacy Policy explains how 33d collects, uses, stores and protects your personal information when you access or use any part of our platform — including the website, the mobile app, Casino games, Sports Betting, Fish Games, the VIP Programme and all related services.

By creating a 33d account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.

We may update this Policy from time to time. When we do, the revised version will be published on this page with an updated date at the top. Your continued use of 33d after an update constitutes your acceptance of the revised Policy.

2 Data We Collect

The information we collect depends on how you interact with 33d. Below is a clear breakdown of what we collect and why.

Data You Provide Voluntarily

When you register, deposit funds, place bets or contact support, you directly provide most of the personal information we hold about you. This includes your name, contact details and payment method information. Providing accurate data is a requirement of these Terms — submitting false information, particularly relating to identity or age, may result in account closure.

Data Collected Automatically

When you use the 33d platform, certain technical and usage data is collected automatically via cookies and server logs. This includes your IP address, device identifiers, browser type and the pages you visit. This data is used for security monitoring, fraud prevention and platform optimisation — not for identifying you personally in isolation.

3 How We Use Your Data

We use your personal data only for specific, legitimate purposes directly related to operating the 33d platform and serving you as a player. The key purposes are:

• Account management — creating, maintaining and securing your 33d account, including password reset assistance and account verification.
• Identity verification — confirming your age and identity in accordance with our eligibility requirements, as set out in the Terms and Conditions.
• Processing transactions — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and Bank Transfer, including confirming transaction status and resolving payment queries.
• Delivering gaming services — enabling your participation in Casino games, Sports Betting markets, Fish Games, Live Casino and VIP rewards.
• Fraud prevention and security — monitoring account activity for signs of unauthorised access, multi-accounting, money laundering or other prohibited behaviour as described in the Terms and Conditions.
• Customer support — responding to your enquiries, resolving disputes and improving the support experience based on prior interactions.
• Platform improvement — analysing aggregated usage data to understand how players use 33d and to improve features, navigation and overall experience.
• Responsible gaming — monitoring gaming patterns to support the responsible gaming tools available to you, such as deposit limits and session reminders.
• Communication — sending you account notifications, promotional offers (where you have opted in) and important service updates.

4 Payment Data and PKR Transactions

Processing deposits and withdrawals in PKR requires us to work with third-party payment service providers. When you use JazzCash, Easypaisa, Raast or Bank Transfer, the transaction is handled via the respective provider's own systems, subject to their own privacy terms.

33d does not store your full JazzCash or Easypaisa wallet PIN, internet banking passwords or full debit/credit card numbers on our systems. We retain only the transaction reference, amount, date and a partial payment method identifier sufficient to match the transaction to your account and handle any dispute.

All financial records associated with your 33d account are treated as strictly confidential and are accessible only to authorised 33d staff and, where legally required, to relevant financial or regulatory authorities.

5 Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit the 33d website or use the app. They help the platform remember your preferences, keep you logged in securely and understand how different parts of the platform are being used.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These handle your login session, security tokens and basic navigation. They cannot be disabled without affecting platform functionality.
• Functional cookies — remember your preferences such as language settings, default sport views (for example, Cricket or PSL markets) and display options.
• Analytics cookies — collect aggregated, anonymised data about how players navigate the platform. This helps us identify which Casino games, sports markets or features are most used and improve them accordingly.
• Security cookies — help detect and prevent fraudulent activity, including unusual login patterns or suspicious betting behaviour.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to use certain platform features, including account login and bet placement.

6 Sharing Your Data

33d does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to process your PKR deposits and withdrawals.
• Game providers — third-party Casino game studios and Fish Games providers may receive a session identifier to authenticate your game session. They do not receive your full profile, payment details or contact information.
• Identity verification providers — where we use a third-party service to assist with age or identity checks, that provider receives only the specific data needed for the verification task.
• Fraud prevention services — we may share device and behavioural data with fraud detection partners to identify and prevent prohibited activities such as multi-accounting or payment fraud.
• Legal and regulatory obligations — we may disclose your data to financial institutions or authorities where we are legally required to do so, for example in response to a valid court order or financial investigation request.
• Business transfers — in the event of a merger, acquisition or sale of assets involving 33d, your data may be transferred as part of that transaction. You would be notified in advance of any such transfer.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, to handle any outstanding matters such as withdrawal processing, dispute resolution or support follow-ups.

Financial transaction records — including PKR deposit and withdrawal histories — are retained for an extended period in line with standard financial record-keeping practices. This is necessary to investigate any payment disputes that may arise after account closure.

Where you request account deletion, we will remove or anonymise data that is no longer required. Some data categories, particularly identity and financial records, must be retained for a minimum period regardless of account closure, in line with our fraud prevention and financial compliance obligations. We will inform you of the applicable retention period at the time of your deletion request.

Inactive accounts — those with no login or gaming activity for an extended period — are subject to our inactivity policy. You will be notified before any data deletion related to account inactivity.

8 Data Security

Protecting your personal data is a core responsibility at 33d. We implement a range of technical and organisational measures to safeguard your information against unauthorised access, loss or misuse:

• Data transmitted between your device and 33d servers is encrypted using TLS (Transport Layer Security).
• Stored personal data and financial records are encrypted at rest.
• Access to personal data is restricted to authorised staff with a documented operational need, governed by internal access controls and reviewed regularly.
• Our systems are monitored continuously for unusual activity, including attempts at unauthorised access or data extraction.
• We conduct periodic security reviews of our platform and data handling processes.

While we take extensive precautions, no online system is entirely immune to risk. You also play a role in keeping your account secure — use a strong, unique password for your 33d account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised activity on your account.

9 Your Rights Over Your Personal Data

You have meaningful rights over the personal data that 33d holds about you. Here is a summary of those rights and what each one means in practice:

To exercise any of these rights, contact the 33d support team through the live chat in your account or via the email address shown in Section 12. We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

10 Children and Minors

33d is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or provided personal data on 33d, please contact support immediately. We will take prompt action to close the account and delete the associated data.

Age verification is a mandatory part of our registration and withdrawal process. We take our responsibility to prevent underage access to gaming seriously, and our data collection practices for identity verification reflect this commitment.

11 Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, data practices or applicable standards. The updated date shown at the top of this page will always reflect the most recent revision.

Where changes are material — for example, a significant change in how we use your data or who we share it with — we will notify registered players via the platform or by the contact details associated with their account before the change takes effect.

Your continued use of 33d following notification of a revised Privacy Policy constitutes your acceptance of the changes. If you disagree with a revision, you should stop using the platform and may request account closure as described in the Terms and Conditions.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, please get in touch with the 33d support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly within your account dashboard — the fastest way to reach us.
• Support Email: [email protected]
• FAQ: Visit the FAQ page for answers to common privacy and account questions.